FREE SHIPPING with your order of $85 or more
FREE SHIPPING with your order of $85 or more
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Return Policy for Grace Candles
Last Updated: 10-26-2024
At Grace Candles, we are dedicated to providing high-quality, handcrafted products, and we stand by the craftsmanship of every item we create. Please read our policy carefully to understand our terms regarding returns and refunds.
No Returns or Refunds
Due to the handmade nature of our products, we do not accept returns or offer refunds. All sales are final. We encourage you to review product descriptions, sizes, and specifications before making a purchase.
Product Issues
If you experience an issue with your product (e.g., damaged or defective items) upon delivery, please contact us within 7 days of receiving your order. You may reach out to us via email at info@shopgracecandles.com or the contact form on our Website.
Please include the following information in your message:
We will review your request and may provide a solution on a case-by-case basis.
Thank you for supporting Grace Candles and understanding our policies. If you have any questions, please don’t hesitate to reach out.
Shipping Policy for Grace Candles
Last Updated: 10-26-2024
Thank you for choosing Grace Candles! We are committed to ensuring your order is carefully packed and delivered. Please review our shipping policy below.
Shipping Methods and Rates
We offer standard shipping options and rates calculated at checkout. Delivery times and fees vary based on your location and the shipping method selected.
Please Note: Once an order is shipped, any changes to the delivery address are subject to carrier policies and may result in additional fees.
Order Processing Time
Orders are typically processed and shipped within 3-5 business days. During peak periods, processing times may extend. You will receive a confirmation email with tracking details once your order has shipped.
Delivery Issues
Grace Candles is not responsible for delivery delays caused by the carrier, weather conditions, or other factors beyond our control. If your package is delayed, please refer to the tracking information provided in your shipping confirmation email.
Customer Responsibility for Return Shipping (If Applicable)
If you contact us within 7 days of delivery regarding a product issue and we determine that a return is warranted, you will be responsible for all return shipping costs. This includes arranging and paying for the return shipment. Original shipping fees are non-refundable.
Please ensure items are returned using a trackable shipping method to avoid lost packages, as we cannot accept responsibility for items lost in transit.
International Shipping
For orders outside of the United States, additional customs, duties, or taxes may apply. These fees are the responsibility of the customer and will not be reimbursed by Grace Candles.
Contact Us
For questions or assistance with your order, please reach out to us at info@shopgracecandles.com.
Thank you for your understanding and for supporting Grace Candles!
Privacy Policy for Grace Candles
Last Updated: 10-26-2024
At Grace Candles, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (the "Website"), operated and hosted by GoDaddy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. Information We Collect
We may collect and process the following information about you:
1.1 Personal Information When you make a purchase, subscribe to our newsletter, or contact us through our Website, we may collect personal information such as:
1.2 Usage Data and Analytics We use Google Analytics to help us understand how our customers use our Website. Google Analytics collects data such as your IP address, browser type, pages visited, time spent on those pages, and more. This information is used to improve our Website and enhance your experience.
2. How We Use Your Information
We use your information for the following purposes:
3. Sharing Your Information
We respect your privacy and do not sell, trade, or otherwise share your information with third parties except in the following circumstances:
4. Payment Processing
Our eCommerce transactions are processed through secure third-party payment processors who adhere to stringent security standards. We do not directly collect or store your payment information on our servers. Please review the payment processor’s privacy policy for more information on how they handle your data.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience, personalize content, and analyze usage. Google Analytics uses cookies to track your use of our Website. You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the Website.
6. Your Rights and Choices
Depending on your location, you may have the following rights concerning your personal data:
To exercise any of these rights, please contact us at info@shopgracecandles.com.
7. Data Security
We take reasonable steps to protect your data using GoDaddy’s secure hosting and industry-standard security measures. While we strive to keep your data safe, no method of transmission over the Internet or electronic storage is 100% secure.
8. Third-Party Links
Our Website may contain links to third-party websites, including Google and social media sites. This Privacy Policy does not apply to any third-party sites, so we encourage you to review the privacy policies of these websites.
9. Children’s Privacy
Our Website is not intended for individuals under 13 years of age. We do not knowingly collect or solicit personal data from children. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
10. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational changes. We will notify you of any significant changes by updating the date at the top of this policy and, where necessary, providing a more prominent notice.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Grace Candles
Email: info@shopgracecandles.com
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